Incidents reported on status page for botBrains https://status.botbrains.io/ https://d1lppblt9t2x15.cloudfront.net/logos/29d0c7e3fdeaae82f71ef711aeff8762.png https://status.botbrains.io/ en https://status.botbrains.io/incident/898627 Mon, 18 May 2026 11:14:00 -0000 https://status.botbrains.io/incident/898627#9e0ef71f510f34fc7fbb7b267fab0feadd4b99e20fc7c2774bb328615fd527ea Chatbot operations were temporarily unavailable as our rate limiting had issues. The underlying issue is resolved; Salesforce and Zendesk ticket processing mostly unaffected https://status.botbrains.io/ Mon, 18 May 2026 11:09:07 +0000 https://status.botbrains.io/#bf031280a9319c9aedab9726792c7fd77580c4df25402ed6c6b8a827b0e7c9be api.botbrains.io recovered https://status.botbrains.io/ Mon, 18 May 2026 11:01:00 +0000 https://status.botbrains.io/#bf031280a9319c9aedab9726792c7fd77580c4df25402ed6c6b8a827b0e7c9be api.botbrains.io went down https://status.botbrains.io/ Mon, 18 May 2026 10:39:09 +0000 https://status.botbrains.io/#857063a2221eb2615243889613de4618952b2b9c86e2b9102f24fd80153e712d api.botbrains.io recovered https://status.botbrains.io/ Mon, 18 May 2026 10:33:08 +0000 https://status.botbrains.io/#857063a2221eb2615243889613de4618952b2b9c86e2b9102f24fd80153e712d api.botbrains.io went down https://status.botbrains.io/incident/894120 Tue, 12 May 2026 14:13:00 -0000 https://status.botbrains.io/incident/894120#4dc0f52340dae521c30cbb7f4e8ce2726b64c80f4322ee6d07367a49b5a6846a Temporary outage caused by a production-only database lock edge case during migration/redeploy that only appears in high-volume load conditions that we only have in our production environment. Chatbots were briefly automatically hidden and are as soon as the api was up again shown. Salesforce and Zendesk events are being automatically reprocessed -- processing only delayed. https://status.botbrains.io/ Tue, 12 May 2026 14:08:14 +0000 https://status.botbrains.io/#b03d8801517be5fdeafcc3412d0ea9ef3a7e37024ffa4a1e820a8423e25886b0 api.botbrains.io recovered https://status.botbrains.io/ Tue, 12 May 2026 14:00:07 +0000 https://status.botbrains.io/#b03d8801517be5fdeafcc3412d0ea9ef3a7e37024ffa4a1e820a8423e25886b0 api.botbrains.io went down https://status.botbrains.io/ Tue, 12 May 2026 13:59:11 +0000 https://status.botbrains.io/#5f88650c80205d02e6190656400191e14c2f0ae55995e3d9896e2f13f50471c1 api.botbrains.io recovered https://status.botbrains.io/ Tue, 12 May 2026 13:52:07 +0000 https://status.botbrains.io/#5f88650c80205d02e6190656400191e14c2f0ae55995e3d9896e2f13f50471c1 api.botbrains.io went down https://status.botbrains.io/ Tue, 12 May 2026 00:54:05 +0000 https://status.botbrains.io/#3025aa6a8c016d4696316a9b336d6a4ddbb566bcc2d5a06969b274373a95d388 api.botbrains.io recovered https://status.botbrains.io/ Tue, 12 May 2026 00:48:39 +0000 https://status.botbrains.io/#3025aa6a8c016d4696316a9b336d6a4ddbb566bcc2d5a06969b274373a95d388 api.botbrains.io went down https://status.botbrains.io/ Tue, 12 May 2026 00:15:10 +0000 https://status.botbrains.io/#d33f34735f91306b7e6043d6f3ac8acfe01611789da9ed037748717153d4792b api.botbrains.io recovered https://status.botbrains.io/ Tue, 12 May 2026 00:12:09 +0000 https://status.botbrains.io/#d33f34735f91306b7e6043d6f3ac8acfe01611789da9ed037748717153d4792b api.botbrains.io went down https://status.botbrains.io/ Mon, 20 Apr 2026 11:21:12 +0000 https://status.botbrains.io/#d3d72978fe0df5e60fdba9d844447098c56128cb8c8c656056808bfc63a7789d api.botbrains.io recovered https://status.botbrains.io/ Mon, 20 Apr 2026 11:18:00 +0000 https://status.botbrains.io/#d3d72978fe0df5e60fdba9d844447098c56128cb8c8c656056808bfc63a7789d api.botbrains.io went down https://status.botbrains.io/ Sat, 28 Mar 2026 13:39:05 +0000 https://status.botbrains.io/#6243d97f6139a5a8c0ecee7012450b7b006c456326e8c39112a49a9cdcaaa7f6 api.botbrains.io recovered https://status.botbrains.io/ Sat, 28 Mar 2026 13:36:58 +0000 https://status.botbrains.io/#6243d97f6139a5a8c0ecee7012450b7b006c456326e8c39112a49a9cdcaaa7f6 api.botbrains.io went down https://status.botbrains.io/incident/810647 Fri, 23 Jan 2026 22:13:00 -0000 https://status.botbrains.io/incident/810647#ae8378a2339ad8ef068d05ae859bca6cb8a99a751e2a854308461c34f342c16a We experienced an outage affecting api.botrains.io. The incident was caused by a regression in the latest Gunicorn release, which we upgraded to earlier today to benefit from the latest security improvements. The issue surfaced several hours after deployment (21:34) and resulted in a worker startup failure that caused the service to stop accepting traffic. During the incident, the chatbot was temporarily hidden, and API requests were unavailable. Salesforce case processing continued to operate normally, and delayed Zendesk webhooks will be automatically reprocessed shortly. All services have since been fully restored. https://status.botbrains.io/incident/808984 Wed, 21 Jan 2026 14:17:00 -0000 https://status.botbrains.io/incident/808984#06a7ca714d3b99178b3563886f70f444547b7bb10ded5f75de2c059b7361b088 We've updated how we handle topics internally to improve metrics speed and enable continuous topic assignment. This required a brief maintenance window of downtime; over the next few hours, topic metrics may be incomplete as data migrates to the new format. https://status.botbrains.io/incident/807443 Mon, 19 Jan 2026 15:53:00 -0000 https://status.botbrains.io/incident/807443#f1651a8f660cc65e3564af62d8b4833bef73ff45edbb24eff590eb364bf61d44 Starting this morning we had occasional downtimes in the platform due to expensive analytics queries. End-users using us via the chat bubble were mostly not seeing errors. We're intermittedly experiencing downtime through high read load on the database. We are actively investigating offending SQL queries. Apperently the provisioned IOPS are not sufficient for increased load. We've also identified costly queries. Remediation pending. https://status.botbrains.io/incident/746925 Mon, 20 Oct 2025 08:16:00 -0000 https://status.botbrains.io/incident/746925#2bafef85c7377dbc10e5cf4b1e06d273d650113165a00df9ecfb44be742479c4 Vercel is currently suffering downtime, reference https://www.vercel-status.com/, affecting platform.botbrains.io and chat.botbrains.io. Chat users will not see a botBrains bubble served. Zendesk and Salesforce Integrations are still functional. https://status.botbrains.io/incident/743226 Tue, 14 Oct 2025 08:02:00 -0000 https://status.botbrains.io/incident/743226#6366af254d30c1c8f3a7d1847331298f4c86d5dbd7443cfaabb9890a86d6cb16 Hetzner: Network fault in NBG1 https://status.hetzner.com/incident/2483200c-0ad8-4b26-97e9-82b67a95618d Update: All service back online. https://status.botbrains.io/incident/595192 Sun, 01 Jun 2025 22:35:01 -0000 https://status.botbrains.io/incident/595192#3a7e815310a7bd309a8c2fb54701c51f2f435a09c6c31b27761c27a6b2013499 Maintenance completed https://status.botbrains.io/incident/595192 Sun, 01 Jun 2025 22:05:01 -0000 https://status.botbrains.io/incident/595192#ef48f0963a06c89c81fd6c5ebbbc683f9bf742cfa3fd04ecd115c141d1386ec6 Upgrading central services, system might not be available