Incidents reported on status page for botBrains https://status.botbrains.io/ https://d1lppblt9t2x15.cloudfront.net/logos/29d0c7e3fdeaae82f71ef711aeff8762.png https://status.botbrains.io/ en https://status.botbrains.io/incident/810647 Fri, 23 Jan 2026 22:13:00 -0000 https://status.botbrains.io/incident/810647#ae8378a2339ad8ef068d05ae859bca6cb8a99a751e2a854308461c34f342c16a We experienced an outage affecting api.botrains.io. The incident was caused by a regression in the latest Gunicorn release, which we upgraded to earlier today to benefit from the latest security improvements. The issue surfaced several hours after deployment (21:34) and resulted in a worker startup failure that caused the service to stop accepting traffic. During the incident, the chatbot was temporarily hidden, and API requests were unavailable. Salesforce case processing continued to operate normally, and delayed Zendesk webhooks will be automatically reprocessed shortly. All services have since been fully restored. https://status.botbrains.io/ Fri, 23 Jan 2026 21:06:01 +0000 https://status.botbrains.io/#f3d92481b2ba07007968ef696c1ca595b2dc5f0c765d68dc007fc128b1514056 api.botbrains.io recovered https://status.botbrains.io/ Fri, 23 Jan 2026 20:36:27 +0000 https://status.botbrains.io/#f3d92481b2ba07007968ef696c1ca595b2dc5f0c765d68dc007fc128b1514056 api.botbrains.io went down https://status.botbrains.io/incident/808984 Wed, 21 Jan 2026 14:17:00 -0000 https://status.botbrains.io/incident/808984#06a7ca714d3b99178b3563886f70f444547b7bb10ded5f75de2c059b7361b088 We've updated how we handle topics internally to improve metrics speed and enable continuous topic assignment. This required a brief maintenance window of downtime; over the next few hours, topic metrics may be incomplete as data migrates to the new format. https://status.botbrains.io/ Wed, 21 Jan 2026 14:12:02 +0000 https://status.botbrains.io/#c064b5f06166cb0cc34fb70568478d49cce4291dff5239b3e01d6d6c6b843d57 api.botbrains.io recovered https://status.botbrains.io/ Wed, 21 Jan 2026 14:09:28 +0000 https://status.botbrains.io/#c064b5f06166cb0cc34fb70568478d49cce4291dff5239b3e01d6d6c6b843d57 api.botbrains.io went down https://status.botbrains.io/incident/807443 Mon, 19 Jan 2026 15:53:00 -0000 https://status.botbrains.io/incident/807443#f1651a8f660cc65e3564af62d8b4833bef73ff45edbb24eff590eb364bf61d44 Starting this morning we had occasional downtimes in the platform due to expensive analytics queries. End-users using us via the chat bubble were mostly not seeing errors. We're intermittedly experiencing downtime through high read load on the database. We are actively investigating offending SQL queries. Apperently the provisioned IOPS are not sufficient for increased load. We've also identified costly queries. Remediation pending. https://status.botbrains.io/ Mon, 19 Jan 2026 14:54:06 +0000 https://status.botbrains.io/#4dcc92e5c4f8b5b49d93f67da097f40269e36101d4e13ed6e9b8b7af62afb439 api.botbrains.io recovered https://status.botbrains.io/ Mon, 19 Jan 2026 14:52:10 +0000 https://status.botbrains.io/#4dcc92e5c4f8b5b49d93f67da097f40269e36101d4e13ed6e9b8b7af62afb439 api.botbrains.io went down https://status.botbrains.io/ Mon, 19 Jan 2026 11:30:08 +0000 https://status.botbrains.io/#f484586840cf9e9dda3f64e8f5fd89942e6e3bf69cbfcf6a48f49b3d619c8dde api.botbrains.io recovered https://status.botbrains.io/ Mon, 19 Jan 2026 11:25:26 +0000 https://status.botbrains.io/#f484586840cf9e9dda3f64e8f5fd89942e6e3bf69cbfcf6a48f49b3d619c8dde api.botbrains.io went down https://status.botbrains.io/ Sun, 04 Jan 2026 13:06:07 +0000 https://status.botbrains.io/#083a10aefbcabadf6e87934106acb36efa0de4bc16688d3ca18506fe2dc5cb88 api.botbrains.io recovered https://status.botbrains.io/ Sun, 04 Jan 2026 13:03:08 +0000 https://status.botbrains.io/#083a10aefbcabadf6e87934106acb36efa0de4bc16688d3ca18506fe2dc5cb88 api.botbrains.io went down https://status.botbrains.io/ Sat, 03 Jan 2026 17:51:03 +0000 https://status.botbrains.io/#f84edb9cbcd90519d67fbc610c61977b9fe51fc119c124db4b24170d2af46a2d api.botbrains.io recovered https://status.botbrains.io/ Sat, 03 Jan 2026 17:48:29 +0000 https://status.botbrains.io/#f84edb9cbcd90519d67fbc610c61977b9fe51fc119c124db4b24170d2af46a2d api.botbrains.io went down https://status.botbrains.io/ Mon, 10 Nov 2025 08:19:40 +0000 https://status.botbrains.io/#0627f5ab14d8e34befca660a60d214d50d697f79b7d06e13734af36ddad771f9 api.botbrains.io recovered https://status.botbrains.io/ Mon, 10 Nov 2025 08:16:39 +0000 https://status.botbrains.io/#0627f5ab14d8e34befca660a60d214d50d697f79b7d06e13734af36ddad771f9 api.botbrains.io went down https://status.botbrains.io/incident/746925 Mon, 20 Oct 2025 08:16:00 -0000 https://status.botbrains.io/incident/746925#2bafef85c7377dbc10e5cf4b1e06d273d650113165a00df9ecfb44be742479c4 Vercel is currently suffering downtime, reference https://www.vercel-status.com/, affecting platform.botbrains.io and chat.botbrains.io. Chat users will not see a botBrains bubble served. Zendesk and Salesforce Integrations are still functional. https://status.botbrains.io/incident/743226 Tue, 14 Oct 2025 08:02:00 -0000 https://status.botbrains.io/incident/743226#6366af254d30c1c8f3a7d1847331298f4c86d5dbd7443cfaabb9890a86d6cb16 Hetzner: Network fault in NBG1 https://status.hetzner.com/incident/2483200c-0ad8-4b26-97e9-82b67a95618d Update: All service back online. https://status.botbrains.io/incident/743226 Tue, 14 Oct 2025 08:02:00 -0000 https://status.botbrains.io/incident/743226#6366af254d30c1c8f3a7d1847331298f4c86d5dbd7443cfaabb9890a86d6cb16 Hetzner: Network fault in NBG1 https://status.hetzner.com/incident/2483200c-0ad8-4b26-97e9-82b67a95618d Update: All service back online. https://status.botbrains.io/incident/595192 Sun, 01 Jun 2025 22:35:01 -0000 https://status.botbrains.io/incident/595192#3a7e815310a7bd309a8c2fb54701c51f2f435a09c6c31b27761c27a6b2013499 Maintenance completed https://status.botbrains.io/incident/595192 Sun, 01 Jun 2025 22:05:01 -0000 https://status.botbrains.io/incident/595192#ef48f0963a06c89c81fd6c5ebbbc683f9bf742cfa3fd04ecd115c141d1386ec6 Upgrading central services, system might not be available