Incidents and maintenance reported on status page for botBrains https://status.botbrains.io/ https://d1lppblt9t2x15.cloudfront.net/logos/29d0c7e3fdeaae82f71ef711aeff8762.png https://status.botbrains.io/ en https://status.botbrains.io/maintenance/964668 Tue, 14 Jul 2026 22:05:01 -0000 https://status.botbrains.io/incident/964668#0d59306519e9b6fff9a8f68487b6bdc35ca71f02f8d229265a643d0158888f23 Maintenance We upgraded our database to support increased traffic; traffic rerouted to HA standby instance; short blip while rerouting connections https://status.botbrains.io/maintenance/953118 Sat, 11 Jul 2026 01:00:06 -0000 https://status.botbrains.io/incident/953118#728601e6c978ce5eba5c8eadbc3ec644b0720e2a7f66cbcc81d39cc3f31f00f8 Maintenance migration of our redis into our VPC; services might be temporarliy interrupted https://status.botbrains.io/maintenance/946533 Tue, 07 Jul 2026 22:10:00 -0000 https://status.botbrains.io/incident/946533#2e695acce1f57b002fa04508122df0d7827aa00320667e5f6c1c6557919cf3ea Maintenance restarting our ha subnet router to enroll them into wazuh; unavailability for requests 8-10s https://status.botbrains.io/maintenance/946459 Tue, 07 Jul 2026 20:40:00 -0000 https://status.botbrains.io/incident/946459#721e6d7a1eb0987bcc834a30531405d408ed43bfeb9e664a79a1a58dfe4bab42 Maintenance As part of our ongoing security and compliance program (ISO 27001), we are moving our production database onto an isolated private network. A brief window of up to ~2 minutes of intermittent API errors is possible while connections switch over. No data is affected, and no action is required on your side. https://status.botbrains.io/maintenance/944360 Mon, 06 Jul 2026 00:35:40 -0000 https://status.botbrains.io/incident/944360#b454b47b1bb0c63a3ebf95bcf19d73d237017828a9874fa1169d1d983ae1bfbf Maintenance botBrains services will be temporarily unavailable due to a database migration https://status.botbrains.io/incident/898627 Mon, 18 May 2026 11:14:00 -0000 https://status.botbrains.io/incident/898627#9e0ef71f510f34fc7fbb7b267fab0feadd4b99e20fc7c2774bb328615fd527ea Incident Chatbot operations were temporarily unavailable as our rate limiting had issues. The underlying issue is resolved; Salesforce and Zendesk ticket processing mostly unaffected https://status.botbrains.io/incident/894120 Tue, 12 May 2026 14:13:00 -0000 https://status.botbrains.io/incident/894120#4dc0f52340dae521c30cbb7f4e8ce2726b64c80f4322ee6d07367a49b5a6846a Incident Temporary outage caused by a production-only database lock edge case during migration/redeploy that only appears in high-volume load conditions that we only have in our production environment. Chatbots were briefly automatically hidden and are as soon as the api was up again shown. Salesforce and Zendesk events are being automatically reprocessed -- processing only delayed. https://status.botbrains.io/incident/810647 Fri, 23 Jan 2026 22:13:00 -0000 https://status.botbrains.io/incident/810647#ae8378a2339ad8ef068d05ae859bca6cb8a99a751e2a854308461c34f342c16a Incident We experienced an outage affecting api.botrains.io. The incident was caused by a regression in the latest Gunicorn release, which we upgraded to earlier today to benefit from the latest security improvements. The issue surfaced several hours after deployment (21:34) and resulted in a worker startup failure that caused the service to stop accepting traffic. During the incident, the chatbot was temporarily hidden, and API requests were unavailable. Salesforce case processing continued to operate normally, and delayed Zendesk webhooks will be automatically reprocessed shortly. All services have since been fully restored. https://status.botbrains.io/incident/808984 Wed, 21 Jan 2026 14:17:00 -0000 https://status.botbrains.io/incident/808984#06a7ca714d3b99178b3563886f70f444547b7bb10ded5f75de2c059b7361b088 Incident We've updated how we handle topics internally to improve metrics speed and enable continuous topic assignment. This required a brief maintenance window of downtime; over the next few hours, topic metrics may be incomplete as data migrates to the new format. https://status.botbrains.io/incident/807443 Mon, 19 Jan 2026 15:53:00 -0000 https://status.botbrains.io/incident/807443#f1651a8f660cc65e3564af62d8b4833bef73ff45edbb24eff590eb364bf61d44 Incident Starting this morning we had occasional downtimes in the platform due to expensive analytics queries. End-users using us via the chat bubble were mostly not seeing errors. We're intermittedly experiencing downtime through high read load on the database. We are actively investigating offending SQL queries. Apperently the provisioned IOPS are not sufficient for increased load. We've also identified costly queries. Remediation pending. https://status.botbrains.io/incident/746925 Mon, 20 Oct 2025 08:16:00 -0000 https://status.botbrains.io/incident/746925#2bafef85c7377dbc10e5cf4b1e06d273d650113165a00df9ecfb44be742479c4 Incident Vercel is currently suffering downtime, reference https://www.vercel-status.com/, affecting platform.botbrains.io and chat.botbrains.io. Chat users will not see a botBrains bubble served. Zendesk and Salesforce Integrations are still functional. https://status.botbrains.io/incident/743226 Tue, 14 Oct 2025 08:02:00 -0000 https://status.botbrains.io/incident/743226#6366af254d30c1c8f3a7d1847331298f4c86d5dbd7443cfaabb9890a86d6cb16 Incident Hetzner: Network fault in NBG1 https://status.hetzner.com/incident/2483200c-0ad8-4b26-97e9-82b67a95618d Update: All service back online. https://status.botbrains.io/maintenance/595192 Sun, 01 Jun 2025 22:05:01 -0000 https://status.botbrains.io/incident/595192#ef48f0963a06c89c81fd6c5ebbbc683f9bf742cfa3fd04ecd115c141d1386ec6 Maintenance Upgrading central services, system might not be available