We experienced an outage affecting api.botrains.io. The incident was caused by a regression in the latest Gunicorn release, which we upgraded to earlier today to benefit from the latest security improvements. The issue surfaced several hours after deployment (21:34) and resulted in a worker startup failure that caused the service to stop accepting traffic.

During the incident, the chatbot was temporarily hidden, and API requests were unavailable. Salesforce case processing continued to operate normally, and delayed Zendesk webhooks will be automatically reprocessed shortly. All services have since been fully restored.